ruok's Privacy Policy

Last Updated: January 13, 2026

GROUPOO PTE. LTD. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the ruok mobile application (the "App"), in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

1. Age Requirement (17+)

Our App is not intended for individuals under the age of 17. We do not knowingly collect personal data from children under 17. If we become aware that a person under 17 has provided us with personal data, we will delete such information immediately.

2. Information We Collect

We may collect information about you in a variety of ways:

• Personal Data: Email address, username, and profile information you provide when registering.
• Derivative Data: Information our servers automatically collect such as your IP address, device type, OS version, and app usage patterns.
• User Contributions: Information you submit when reporting the status of services or interacting with community features.

3. Use of Your Information

We use the collected data to:

• Operate, maintain, and improve the App features.
• Respond to user inquiries and provide support.
• Monitor and analyze usage trends to enhance user experience.
• Comply with legal obligations under Singapore law.

4. Disclosure of Your Information

We do not sell your personal data. We may share information with:

• Service Providers: Third-party vendors who assist with cloud hosting, analytics, or customer support.
• Legal Authorities: When required by law or to protect the rights, property, or safety of the Company or others.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. However, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights (Access and Correction)

Under the PDPA, you have the right to:

• Request access to the personal data we hold about you.
• Request the correction of any inaccuracies in your personal data.
• Withdraw your consent to our processing of your data at any time.

8. International Transfers

As we may use global cloud providers, your information may be transferred to and maintained on computers located outside of Singapore. We ensure that such transfers comply with PDPA requirements for overseas data protection.

9. Contact Our Data Protection Officer (DPO)

If you have questions or comments about this Privacy Policy, please contact our Data Protection Officer at: