GROUPOO PTE. LTD. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Sprout mobile application (the "App"), in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
1. Age Requirement (17+)
Our App is not intended for individuals under the age of 17. We do not knowingly collect personal data from children under 17. If we become aware that a person under 17 has provided us with personal data, we will delete such information immediately.
2. Information We Collect
We may collect information about you in a variety of ways:
Account Information: Email address, username, nickname, and profile picture you provide when registering.
Healing Records: Ceremony records, personal reflections, mood tags, and images you create during your healing journey.
Guardian Spirit Data: Your guardian spirit selections, customizations, and energy transfer history.
Community Interactions: Your interactions on the Healing Square, including hugs and sympathy given to others.
Device Information: Device type, operating system, unique identifiers, IP address, and app usage patterns.
3. Use of Your Information
We use the collected data to:
Operate, maintain, and improve the App features.
Personalize your healing experience and track your wellness journey.
Enable community features on the Healing Square.
Manage your guardian spirit and energy system.
Respond to user inquiries and provide support.
Monitor and analyze usage trends to enhance user experience.
Comply with legal obligations under Singapore law.
4. Disclosure of Your Information
We do not sell your personal data. We may share information with:
Other Users: When you choose to share content publicly on the Healing Square (you control visibility settings).
Service Providers: Third-party vendors who assist with cloud hosting, analytics, or customer support.
Legal Authorities: When required by law or to protect the rights, property, or safety of the Company or others.
5. Data Security
We use administrative, technical, and physical security measures to help protect your personal information, including encryption of data in transit and at rest. However, please be aware that no security measures are perfect or impenetrable.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for. You may request deletion of your account and associated data at any time through the App settings or by contacting us.
7. Your Rights (Access and Correction)
Under the PDPA, you have the right to:
Request access to the personal data we hold about you.
Request the correction of any inaccuracies in your personal data.
Withdraw your consent to our processing of your data at any time.
Request deletion of your personal data.
8. International Transfers
As we may use global cloud providers, your information may be transferred to and maintained on computers located outside of Singapore. We ensure that such transfers comply with PDPA requirements for overseas data protection.
9. Contact Our Data Protection Officer (DPO)
If you have questions or comments about this Privacy Policy, please contact our Data Protection Officer at:
Copyright @2026 GROUPOO PTE. LTD. All Rights Reserved.
Singapore Office:
7500A BEACH ROAD, #04-307, THE PLAZA, SINGAPORE
Tel: +65 85067306
mediasupport@zingup.club